GET THE FAQs

How it works

With just a few simple steps you will be on your way to fabulous new home decor with exclusive discount prices. Here’s how to shop:

01

Browse our Vendors

Click the links below to visit our Thank You Heroes Program partners.
02

Make a List

Make a list of the items you are interested in.
03

Email Your List

email [email protected] so we can send your preferred pricing.
04

Confirm Your Order

Once items are confirmed, your pickup or or delivery is scheduled!

FAQs

Imagine a furniture buying experience so tailored it feels like your best friend is guiding you every step of the way.

That’s us! We ditch the overwhelming sea of options for a curated, personalized journey. Sandra will not only understand your vision but will breathe life into it, ensuring the pieces you choose reflect your personal tastes and functional needs.  Dive into a world where furniture shopping is not a chore but a delightful experience, punctuated with savings and style.

Why don't you show pricing?

We’re always searching for the lowest price for you.
With Thank You Heroes,  you get below retail pricing on top-tier furniture from Canadian suppliers – the same suppliers some of your favourite retail stores buy from!

  • We keep our website and social media free of pricing information to support our valued retail partners and maintain the integrity of their pricing structure.
  • Your exclusive membership gives you discounts on everything from our suppliers, from in-stock to custom-built.
  • No Price Surprises: Prices are discussed in one-on-one settings, no surprises ever!
How do we work together?
  • You will work one-on-one with our expert consultants who guide you through the selection process.
  • Email or call to kick off the project then watch the magic unfold as we work together to find your perfect pieces.
  • Shop our partners here
Can I see and shop products in person?

We go beyond the typical online experience by offering exclusive showroom tours with most of our suppliers. Enjoy the convenience of online browsing with the added perk of in-person insights and hands-on interactions. This isn’t just online—it’s your gateway to a more immersive and interactive shopping experience.

  • Our partners are all based in the Lower Mainland. See their websites for locations
  • For HUSH products, they can be viewed at Sleep Country Canada locations

 

Are there ever any promotions or specials?
  • Stay updated on our latest promotions and sales by following us on Facebook and Instagram!
  • Additionally, you will be added to our email newsletters, which we send out 1-2 times per month. You have the flexibility to unsubscribe at any time.
Do you ship direct? Or can I pick up?
  • We arrange quick and direct drop-shipping to your home or you can pick up at select suppliers.
  • Our partners can ship across Canada
What is the warranty?

Each of our partners offers their own warranty terms, which you can find on their websites. This means the coverage details, like how long it lasts and what’s included, might differ from one partner to another. It’s a good idea to check out their sites to get all the specifics you need about your warranty

Do you accept returns?

Shopping with us means you’re buying direct with us, which helps you save by skipping the retail markup. It’s important to be sure about your purchases because, when buying directly from the manufacturer, we can’t accept returns simply because an item didn’t meet personal expectations.

However, if your item arrives with a defect or flaw, rest assured that we’re on it! Any such issues will be promptly addressed according to the manufacturer’s warranty policy, ensuring that your item is replaced and meets your standards.

Thank you for choosing us for your shopping needs! We’re here to make sure your experience is smooth and enjoyable

ELEVATE

your space

with ease!

With our Complimentary Room Design Service, you’ll experience effortless style and personalized solutions.

  • Get help with picking style, size, fabrics and more!

  • Support to transform any room—big or small.

  • Stress-free, enjoyable experience from start to finish.

  • Plus you always pay BELOW retail every time.

My beauty of a coffee table and end table! If anyone else loves the vintage, farmhouse/cottage style.. North American Country Home has everything!!!

Thank you Sandra Kern !!!!

MADALYN

We got this earlier this month after a long (however expected, and it was right on schedule) wait. Love it! Thank you Sandra for all your help with sizing when we only had floorplans to work off of.
ASHLEY

Thank you so much Sandra for your help getting our new couch we absolutely love it in our space!

JUSTINE

Thank you Sandra and the Thank You Hero’s program for my amazing new living room at my BnB.
My guests are blown away when they arrive.
💕
Rebecca

Thank you so much Sandra, as our gorgeous couch has finally arrived!!

It was an absolute pleasure working with you.

Jayson

We just had our sectional (with sofa bed) delivered and cannot thank Sandra enough for all her help with this!
Our last transfer was such a big change and we had to downsize all our furniture which was not the easiest with everything going on but she helped us find this gorgeous sofa that was the perfect size for our space and was incredible to deal with.
Don’t mind the ugly carpet😩 we’re doing Reno’s yet again…
Thank you Sandra! You’re amazing! ❤️❤️
BROOKE

Thank you Sandra for another amazing piece, and for all your hard work helping us with layout, fabric and colours!

We love our new sectional💜

Suzanne

I recently ordered with Sandra and love all my furniture that came in! She helped organize getting it shipped to Vancouver Island for me and all the pieces are stunning, very high quality and sturdy! With 2 people the pieces were easy to assemble with just a basic screwdriver at home too. I’m sure they’ll last a long time!

Thanks Sandy!

Mita

Through Thank You Heroes, Canadian first responders, military, law enforcement, and health care workers and their families can access warehouse direct pricing and savings of up to 60% off select home decor and furniture.

Thank You Heroes is located in Vancouver, British Columbia

Call Sandra: 604-313-9366

WEBSITE LOVINGLY DESIGNED BY SCARLET CREATIVE